1. Payment Terms
  2. Payment for the student contribution portion of a course is payable on enrolment.

  3. Queensland Government Certificate 3 Guarantee and Higher Level Skills Funded Programs

  4. Payment for the student contribution portion of a funded course is payable on enrolment.

    Should it be determined that a student has falsified or provided misleading information in order to qualify for eligibility of funded programs and the student is deemed not eligible MumsInc reserves the right to cease all training services and the student contribution will not be refunded.

    Students that apply for a funded program and do not provide proof of eligibility within 7 days of enrolment will not be eligible for a refund of the student contribution.

  5. Instalment Policy
  6. If an instalment plan has been negotiated on the training agreement, professional fees and costs are due and payable as stated in the instalment plan. Note- Certification will not be issued until all outstanding payments have been met.

  7. Progress
  8. Students must aim to complete modules by the nominated completion date and as a minimum must demonstrate ongoing progression towards completion. Extension for assessment may be awarded at the trainer’s discretion. It is a requirement of enrolment that reasonable progress is to be made to complete the required assessments within a 12 month timeframe, or cancellation of enrolment may apply. Where a cancellation occurs, a $250 re‐ enrolment fee will occur to assess any outstanding submissions.

  9. Instalment Policy
  10. If an instalment plan has been negotiated on the training agreement, professional fees and costs are due and payable as stated in the instalment plan regardless of whether the course is completed. Note- Certification will not be issued until all outstanding payments have been met.

  11. Transfer Policy
  12. Transfer of training dates must be advised in writing at least 14 days prior to the commencement of the first scheduled training session as agreed and booked. Transfers made after that date may be subject to a penalty charge of $100.

  13. Cancellation and Refund Policy
  14. Fee for Service
    Cancellations received up to 14 days prior to course commencement will incur an administration charge of $20 (not applicable for funded programs ) Cancellations received between 1 and 14 days will incur a charge of up to 25% of the full program fee. No refunds will be due for participants who cancel a course after commencement. Commencement is deemed as issue of training material and/or engagement with trainer.

    QLD Government Funded Programs
    No refunds will apply for students who commence a funded program and have provided false or misleading information and have subsequently found to be not eligible. Student that apply for a funded program and do not provide proof of eligibility within 7 days of enrolment will not be eligible for a refund of the student contribution.

    RPL
    No refunds will be due for participants who cancel an RPL application after enrolment.

  15. Unpaid Fees
  16. The Client must pay all invoices issued by MumsInc within 14 days of the date of each invoice. The client must meet all agreed installment. It is the responsible of the student to ensure funds are available for agreed scheduled payments. Should any payments be rejected, a reprocessing fee of $5.00 will be charged in each instance to process the outstanding payment, which will be attempted on a daily basis. Should the payment default more than 7 days a default fee of $30.00 may be charged for each instance of default.

    MumsInc reserves the right to take whatever action required including, discontinuing programs, institute legal proceedings, etc., to safeguard its interests.

  17. Extenuating Circumstances
  18. Should a participant be unable to continue their studies due to legitimate reasons such as sickness, death or family circumstances, an extension may be granted.

  19. Privacy Policy
  20. MumsInc adheres to a strict Privacy Policy, to view our Privacy Policy in full please visit here.

  21. Payment Plan Policy
  22. Recovery Costs: You acknowledged that in the event of default in payment of an amount due to MumsInc may result in a $30 default fee per offence. Repeated failure will result in referral of any resultant debt (inclusive of any accrued interest or other fees incurred in accordance with these Conditions of Enrolment) for collection by a recovery agent plus any additional collection costs incurred.

    It is your responsibility to inform MumsInc in writing of any corrections or changes to your personal details including name, address and phone numbers, payment options and credit card or banking details.

  23. Recovery Action
  24. If you are granted a payment plan, you are liable for all payments and balance outstanding even if you discontinue your study. Failure to remit payment may result in the debt being referred to a debt collection agency for recovery and legal action. Costs for this action will be incurred by the debtor and no future Time To Pay plans will be approved.

  25. Certification
  26. Certification will not be issued until all payments have been made and paid in full regardless of when the course is completed.