This short course is specifically designed to assist you in seeking entry-level roles in customer service, reception or business administration.
As a stepping stone to a full qualification, higher career prospects or an opportunity to increase your skills and knowledge, completion of these units is recognised as partial completion of the MumsInc BSB30415 Certificate III in Business Administration.
|Unit Code||Unit Title|
|BSBCUS301||Deliver and monitor a service to customers|
|BSBCMM301||Process customer complaints|
Enrolment in the program is for a maximum of 6 months.
Students must aim to complete modules by the nominated completion date and as a minimum must demonstrate ongoing progression towards completion. Extension for assessment may be awarded at the trainer’s discretion.
– Customer Service Officer
– Customer Contact
– Administration Assistant
All students require computer or tablet with access to the Internet and a program that can open and edit Word documents (this does not have to be Microsoft Office).
This course is delivered by our blended program. Workbooks and assessment are delivered to you in electronic format via email. You do not need to come to class, however, you will need to keep in contact with your Educator and attend phone and/or web meetings to complete some of the practical components of your course. Blended learning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course at anytime, anywhere supported by your industry experienced Educator via telephone and email communication no matter where you are.
Distance learning allows you to have the same amount of convenience and flexibility as online or blended learning. The only difference is that instead of studying online, you will be studying via workbooks. Distance learning is perfect for students that prefer to have hard copy resources. Participants wishing to complete their qualification via distance instead of online will incur additional material and postage fees up to the value of $25.00 per unit.
Exceptional Value, Flexible Payment and Support you can count on.
Completion of this program results in a Nationally Recognised Statement of Attainment for the units complying with the AQF standard and ASQA standards for Registered Training Organisations and is offered by the MumsInc; a division of Grow Training Group, RTO Provider 45109