Course Overview
Equip yourself with the right skills in customer service, business administration, and reception. This course in customer service skills can help open up opportunities for entry-level positions in the field.
Take this course as a stepping stone to a full qualification, higher career prospects, and opportunities to increase your skills and knowledge. Complete this customer service skills course and get recognition for partial completion of the Mumsinc BSB30415 Certificate III in Business Administration.
| Unit Code | Unit Title |
|---|---|
| BSBCUS301 | Deliver and monitor a service to customers |
| BSBCMM301 | Process customer complaints |
Enrolment
Enrolment in the program is for a maximum of 6 months. During this time, students are expected to demonstrate ongoing progression towards completion and complete the modules by the nominated completion date. However, an extension for assessment may be awarded at the trainer’s discretion.
Career Pathways
– Customer Service Officer
– Customer Contact
– Receptionist
– Administration Assistant
Resources Required
All students are required to use a computer or tablet with access to the internet and a program that can open and edit Word documents (this does not have to be Microsoft Office).
Delivery Options
Blended
This course is delivered through our blended program. Workbooks and assessment are delivered to you in electronic format via email. You do not need to come to class, however, you will need to keep in contact with your educator and attend phone and/or web meetings to complete some of the practical components of your course. Blended learning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course anytime, anywhere supported by your industry experienced educator via telephone and email communication no matter where you are.
Distance
Distance learning allows you to have the same amount of convenience and flexibility as online or blended learning. The only difference is that instead of studying online, you will be studying via workbooks. Distance learning is perfect for students who prefer to have hard copy resources. Participants wishing to complete their qualification via distance instead of online will incur additional material and postage fees up to the value of $25.00 per unit.
Exceptional Value, Flexible Payment and Support you can count on.
Completing this program results in a Nationally Recognised Statement of Attainment for the units, complying with the AQF standard and ASQA standards for Registered Training Organisations. This course in customer service skills is offered by the MumsInc; a division of Grow Training Group, RTO Provider 45109. Find out more about our courses by visiting our site today.
