Course Overview
This introductory workshop in Administration Skills focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal, and written communication, professional communication as well as managing both organisational skills. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others.
There are three modules in this course in Administration Skills:
- Module 1 Communicate Clearly and Confidently
- Module 2 Professional Business Writing
- Module 3 Getting Organised
By the end of this training, course participants will be able to:
- Improve the critical communication skills of listening, asking questions, and recognising nonverbal messages.
- Use a business writing process to enhance business writing skills.
- Become more organised and set clear goals and objectives for better planning and performance.
Enrolment
Enrolment in the program is for a maximum of 6 months. During this time, students are expected to demonstrate progression towards completion and complete the modules by the nominated completion date. However, an extension for assessment may be given to students at the trainer’s discretion.
Resources Required
All students are required to use a computer or tablet with access to the internet and a program that can open and edit Word documents (this does not have to be Microsoft Office).
Delivery Options
Blended
This course is delivered through our blended program. Workbooks and assessment are delivered to you in electronic format via email. Blended learning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course anytime, anywhere with the assistance of your industry-experienced educator and receive guidance throughout the course to ensure effective and quality training.
Exceptional Value, Flexible Payment and Support you can count on
Complete this course in Administration Skills and receive a Statement of Achievement issued by GROW Training Group RTO 45109. Find out more about our courses by visiting our site today.
